FAQs

Where can I find my order reference number(s)?

Once you've ordered a package on BT.com, you should receive two order confirmation emails. The email titled "Your BT.com order confirmation" will contain your BT.com order reference which is 12 characters long and will be a mix of letters and numbers.

Can I claim even if I haven't ordered on BT.com?

No, you can only claim a Gift card if you've ordered a package on BT.com

Where can I use my Marks and Spencer gift card?

You can spend your Marks and Spencer gift card in Marks and Spencer stores nationwide.

Where will my Marks and Spencer gift card be sent?

Providing you are eligible, you should receive your gift card within 45 days of your broadband installation. We will post the card to your installation address.

Having problems using your Marks and Spencer gift card?

Please see https://www.marksandspencer.com/c/faqs/gift-cards-and-egift-cards for assistance