FAQs

Where can I find my order reference number(s)?

Once you've ordered a package on BT.com, you should receive two order confirmation emails. The email titled "Your BT.com order confirmation" will contain your BT.com order reference which is 12 characters long and will be a mix of letters and numbers.

Can I claim even if I haven't ordered on BT.com?

No, you can only claim a gift card if you've ordered a package on BT.com

When will I receive my Amazon.co.uk Gift Card*?

Providing you are eligible, you should receive your gift card within 45 days of your broadband installation.

What address will my Amazon.co.uk Gift Card* be sent to?

We will post the gift card to your installation address.

Having problems using your Amazon.co.uk Gift Card*?

Please click here for assistance